CAREHARBOR360
TRUST & SAFETY POLICY
Version: 1.0
Effective Date: July 20, 2026
Last Updated: July 20, 2026
TABLE OF CONTENTS
Purpose
Scope
Our Commitment to Safety
Shared Responsibility
Identity Verification
User Screening
Child Safety
Protection of Vulnerable Adults
Respectful Conduct
Reporting Safety Concerns
Emergency Situations
Investigations
Enforcement Actions
Cooperation with Authorities
User Education
Continuous Improvement
Policy Updates
Contact Information
1. PURPOSE
1.1 Purpose of this Policy
The Trust & Safety Policy describes CareHarbor360's approach to promoting a safe, respectful, and trustworthy marketplace for caregiving services.
The objectives of this Policy are to:
promote the safety of users;
encourage responsible participation;
explain how safety concerns may be reported;
describe how reports may be reviewed and investigated;
outline potential enforcement actions; and
support compliance with applicable law.
This Policy supplements the Terms of Service, Privacy Policy, Community Standards, and Acceptable Use Policy.
2. SCOPE
This Policy applies to all users of the CareHarbor360 platform, including:
caregivers;
families;
parents;
guardians;
employers;
care agencies;
organizations; and
other individuals or entities using the Services.
It applies to activity occurring through the platform and, where relevant, conduct outside the platform that directly relates to relationships initiated through CareHarbor360 or materially affects the safety or integrity of the Services.
3. OUR COMMITMENT TO SAFETY
Safety is a core value of CareHarbor360.
We strive to provide tools, policies, and processes that help users make informed decisions and foster a respectful environment.
While we work to support a safer marketplace, no online platform can eliminate every risk. Users should exercise reasonable judgment and take appropriate precautions when interacting with others.
4. SHARED RESPONSIBILITY
Safety is a shared responsibility.
CareHarbor360 is responsible for maintaining platform rules, investigating reported violations, and taking appropriate action where warranted.
Users are responsible for:
providing accurate information;
treating others respectfully;
complying with applicable law;
exercising appropriate judgment before entering into caregiving arrangements;
promptly reporting safety concerns.
5. IDENTITY VERIFICATION
Where CareHarbor360 offers identity verification, it is intended to increase confidence in the authenticity of user accounts.
Verification may include reviewing government-issued identification or other documentation, subject to applicable law.
Identity verification:
helps confirm certain identity information;
does not guarantee a user's character, qualifications, competence, or future conduct; and
should not be the sole basis for hiring or engagement decisions.
The availability and scope of identity verification may vary over time.
6. USER SCREENING
CareHarbor360 may offer screening or verification features designed to support informed decision-making.
Where available, screening may include verification of information provided by users or other lawful checks.
Unless expressly stated otherwise, CareHarbor360 does not represent that every user has undergone screening.
Any screening that is offered has inherent limitations and should not be viewed as eliminating all risk.
7. CHILD SAFETY
Protecting children is one of CareHarbor360's highest priorities.
The platform must not be used to facilitate:
child abuse;
child exploitation;
child trafficking;
grooming;
the creation or distribution of child sexual abuse material;
or any conduct that endangers the safety or well-being of a child.
Reports involving child safety may receive priority review and, where appropriate, may be referred to competent authorities in accordance with applicable law.
8. PROTECTION OF VULNERABLE ADULTS
CareHarbor360 is committed to supporting the safety and dignity of seniors and vulnerable adults.
Users must not use the platform to facilitate:
abuse;
neglect;
exploitation;
financial exploitation;
coercion;
intimidation;
unlawful restraint; or
other conduct that endangers vulnerable individuals.
Reports involving vulnerable adults may be prioritized for review and addressed in accordance with applicable law and platform policies.
9. RESPECTFUL CONDUCT
All users are expected to communicate respectfully and professionally.
CareHarbor360 does not permit conduct such as:
harassment;
threats;
intimidation;
discriminatory conduct prohibited by law;
hate speech;
stalking;
abusive communications; or
other behavior that undermines the safety or integrity of the community.
10. REPORTING SAFETY CONCERNS
Users are encouraged to promptly report conduct that may violate CareHarbor360's policies or create a safety risk.
Reports should include as much relevant information as reasonably available, such as:
the nature of the concern;
dates or times, if known;
relevant communications or supporting materials; and
any immediate safety risks.
Knowingly false or malicious reports may themselves violate platform policies.
11. EMERGENCY SITUATIONS
CareHarbor360 is not an emergency response service.
If there is an immediate threat to life, health, or safety, users should contact their local emergency services before contacting CareHarbor360.
Following any immediate emergency response, users are encouraged to notify CareHarbor360 if the incident relates to activity on the platform.
12. INVESTIGATIONS
CareHarbor360 may investigate reports of suspected policy violations.
Investigations may include:
reviewing account information;
reviewing platform communications, where permitted;
requesting additional information from involved users;
evaluating available evidence; and
consulting internal Trust & Safety personnel.
Investigations are conducted with the goal of fairness, consistency, and respect for user privacy.
13. ENFORCEMENT ACTIONS
Where CareHarbor360 determines that a policy violation has occurred, we may take one or more actions, including:
providing educational guidance;
issuing a warning;
removing content;
restricting platform features;
temporarily suspending an account;
permanently terminating an account; or
taking other actions reasonably necessary to protect users and the platform.
The action taken will depend on factors such as the nature, severity, and recurrence of the conduct.
14. COOPERATION WITH AUTHORITIES
CareHarbor360 may cooperate with lawful requests from courts, regulatory authorities, or law enforcement agencies where required or permitted by applicable law.
Such cooperation may include preserving or disclosing information as required by law or to help prevent imminent harm.
Requests will be evaluated in accordance with applicable legal requirements and our Privacy Policy.
15. USER EDUCATION
CareHarbor360 may provide educational resources to help users:
recognize scams;
protect personal information;
communicate safely;
identify fraudulent behavior;
understand platform safety features; and
make informed caregiving decisions.
Educational materials are provided for informational purposes and do not replace professional advice or legal obligations.
16. CONTINUOUS IMPROVEMENT
Trust and safety practices evolve over time.
CareHarbor360 regularly reviews its policies, procedures, and platform features to identify opportunities for improvement and to respond to emerging risks, user feedback, technological developments, and changes in applicable law.
17. POLICY UPDATES
This Policy may be updated periodically to reflect changes in our Services, legal obligations, or Trust & Safety practices.
The latest version will be published on the CareHarbor360 platform with an updated revision date.
18. CONTACT INFORMATION
Questions regarding this Trust & Safety Policy or reports relating to user safety may be submitted through the support or contact channels identified on the CareHarbor360 website.