Privacy Policy

CAREHARBOR360

PRIVACY POLICY

Enterprise Edition v1.0

Effective Date: July 20, 2026

Last Updated: July 20, 2026

Jurisdiction: Republic of India

Document Classification: Public

Version: Draft 1.0

DOCUMENT CONTROL

TABLE OF CONTENTS

1. Introduction

2. Purpose of this Privacy Policy

3. Scope

4. Acceptance of this Policy

5. Definitions

6. About CareHarbor360

7. Categories of Users

8. Privacy Principles

9. Lawful Basis of Processing

10. Contact Information

(The remaining sections will be added in subsequent parts.)

1. INTRODUCTION

CareHarbor360 ("CareHarbor360," "we," "our," or "us") is a technology platform designed to facilitate connections between individuals, families, caregivers, childcare providers, elder care professionals, domestic support providers, agencies, and other authorized users seeking or providing caregiving and related support services.

We recognize that privacy is fundamental to establishing trust. This Privacy Policy describes how CareHarbor360 collects, uses, stores, protects, shares, and otherwise processes personal information in connection with the use of our website, mobile applications, software, APIs, customer support channels, and related services (collectively, the "Services").

We are committed to handling personal information responsibly, transparently, and in accordance with applicable laws of India. This Privacy Policy is intended to provide users with a clear understanding of our information practices and the choices available to them.

2. PURPOSE OF THIS PRIVACY POLICY

The purpose of this Privacy Policy is to:

• Explain what information CareHarbor360 collects.

• Explain why we collect such information.

• Describe how personal information is processed.

• Describe when information may be shared.

• Explain users' rights regarding their personal information.

• Describe our security and privacy practices.

• Explain our retention and deletion practices.

• Promote transparency and accountability in our handling of personal information.

This Privacy Policy should be read together with our Terms of Service and any additional notices presented at the time information is collected.

3. SCOPE

This Privacy Policy applies to all users of the CareHarbor360 platform, including but not limited to:

• Families seeking caregivers.

• Parents seeking childcare services.

• Individuals seeking elder care services.

• Caregivers.

• Nannies.

• Babysitters.

• Home companions.

• Domestic support workers.

• Agencies.

• Employers.

• Job applicants.

• Website visitors.

• Mobile application users.

• Customer support users.

• Individuals interacting with CareHarbor360 through email, telephone, messaging systems, or other communication channels.

This Privacy Policy applies regardless of the device used to access the Services.

4. ACCEPTANCE OF THIS POLICY

By accessing, registering for, or using CareHarbor360, you acknowledge that you have read and understood this Privacy Policy.

Where required by applicable law, you consent to the collection and processing of your personal information in accordance with this Privacy Policy.

If you do not agree with this Privacy Policy, you should discontinue use of the Services.

Your continued use of the Services following updates to this Privacy Policy constitutes acceptance of the revised version to the extent permitted by applicable law.

5. DEFINITIONS

For purposes of this Privacy Policy:

"Account" means a registered user account created on CareHarbor360.

"Caregiver" means any individual offering caregiving, childcare, elder care, companionship, domestic support, or related services through the platform.

"Client" means an individual or organization seeking caregiving or related services.

"Personal Information" means any information relating to an identified or identifiable individual, as defined under applicable law.

"Sensitive Personal Information" means personal information that receives additional protection under applicable law. CareHarbor360 seeks to minimize the collection of such information and only collects it when necessary and lawful.

"Identity Verification Data" means information submitted to verify a user's identity, such as government-issued identification documents, where permitted by law.

"Aadhaar Information" means Aadhaar-related information that may be provided for identity verification only where legally permissible and with the user's consent.

"Processing" means any operation performed on personal information, including collection, recording, organization, storage, retrieval, use, disclosure, transfer, deletion, or destruction.

"User" means any person who accesses or uses the Services.

"Services" means all products, websites, mobile applications, software, APIs, features, communications, and support services provided by CareHarbor360.

6. ABOUT CAREHARBOR360

CareHarbor360 is a technology platform that enables individuals and organizations to discover, evaluate, communicate with, and engage caregivers and related service providers.

CareHarbor360 is designed to facilitate connections between users. Unless expressly stated otherwise, CareHarbor360 is not a hospital, clinic, medical practice, emergency response service, or healthcare provider. The platform is intended to support caregiving arrangements and related services rather than provide medical diagnosis or treatment.

The features available through the platform may evolve over time. This Privacy Policy applies to current and future features unless a separate privacy notice is provided for a specific service.

7. CATEGORIES OF USERS

This Privacy Policy applies to different categories of users, including:

7.1 Families

Individuals seeking caregivers for children, elderly family members, or others requiring assistance.

7.2 Caregivers

Individuals offering caregiving services through the platform.

7.3 Agencies

Organizations that may recruit, manage, or represent caregivers using the Services.

7.4 Employers

Businesses or organizations seeking caregiving-related personnel.

7.5 Visitors

Individuals browsing the website or mobile applications without creating an account.

7.6 Customer Support Users

Individuals communicating with CareHarbor360 regarding inquiries, complaints, disputes, or technical support.

8. OUR PRIVACY PRINCIPLES

CareHarbor360 is guided by the following principles:

8.1 Transparency

We strive to explain our information practices in clear and understandable language.

8.2 Data Minimization

We aim to collect only the information reasonably necessary to provide and improve the Services.

8.3 Purpose Limitation

Personal information is processed for legitimate purposes related to operating, maintaining, securing, and improving the platform.

8.4 Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

8.5 User Choice

Where applicable, users are provided choices regarding certain information processing activities, communications, and account settings.

8.6 Accountability

CareHarbor360 seeks to maintain internal processes and controls intended to support responsible handling of personal information.

9. APPLICABLE LAW

This Privacy Policy is intended to operate in accordance with applicable laws of India, including relevant privacy, information technology, consumer protection, and contractual laws. Where legal obligations change, CareHarbor360 may update this Privacy Policy to reflect those changes.

Nothing in this Privacy Policy is intended to limit or exclude rights that cannot lawfully be limited under applicable law.

10. CONTACT INFORMATION

Questions regarding this Privacy Policy may be directed to:

Privacy Team
CareHarbor360 Private Limited

Email: support@careharbor360.com

Registered Address: D-No 11-941, Post Office Arvinda Nagar, Anantapur, Ananthapur, Andhra Pradesh 515001, India

PART 2

INFORMATION WE COLLECT

11. INFORMATION WE COLLECT

CareHarbor360 collects information necessary to operate, secure, improve, and administer the Services. The categories of information collected depend on how a user interacts with the platform, the features used, and the permissions granted by the user.

CareHarbor360 endeavors to collect only information reasonably necessary for legitimate business purposes and in accordance with applicable law.

Information may be collected directly from users, automatically through use of the Services, from trusted third parties, or through lawful verification processes.

12. INFORMATION PROVIDED DIRECTLY BY USERS

When creating an account or using the Services, users may voluntarily provide personal information including, but not limited to:

• Full legal name

• Preferred name

• Date of birth

• Gender (optional where applicable)

• Mobile telephone number

• Email address

• Residential address

• City

• State

• Postal code

• Country

• Emergency contact information

• Languages spoken

• Biography

• Profile photograph

• Professional qualifications

• Certifications

• Employment history

• References

• Availability schedules

• Hourly rates

• Skills

• Preferences

• Account credentials

• Passwords (stored in encrypted or hashed form, not plain text)

• User-generated content

• Communications submitted through the platform

Users are responsible for ensuring that information submitted is accurate, current, and complete.

13. CAREGIVER PROFILE INFORMATION

Caregivers may choose to provide additional information to assist families and employers in evaluating their qualifications.

Such information may include:

• Years of caregiving experience

• Childcare experience

• Elder care experience

• Disability support experience

• First Aid certifications

• CPR certifications

• Nursing qualifications (where applicable)

• Driver's license status

• Vehicle ownership

• Languages spoken

• Educational background

• Professional references

• Resume or curriculum vitae

• Availability

• Preferred work locations

• Preferred work schedule

• Salary expectations

• Skills and certifications

• Additional voluntary profile information

Submission of optional profile information is voluntary unless specifically identified as required for certain services.

14. FAMILY PROFILE INFORMATION

Families may provide information necessary to locate appropriate caregivers.

Examples include:

• Number of children

• Children's age ranges

• Elderly household members

• General care requirements

• Household preferences

• Language preferences

• Scheduling requirements

• Work location

• General mobility assistance requirements

• Dietary preferences

• Pet information

• Transportation requirements

CareHarbor360 requests that users do not upload medical records, diagnoses, laboratory reports, prescriptions, treatment records, or other sensitive health documentation unless specifically requested through a feature expressly designed for that purpose and permitted under applicable law.

15. IDENTITY VERIFICATION INFORMATION

To improve trust and safety on the platform, CareHarbor360 may request identity verification.

Depending upon the Services used, users may voluntarily submit:

• Aadhaar information (only where legally permissible)

• Passport

• Driver's License

• Voter ID

• PAN Card

• Other government-issued identification

Identity verification information is collected solely for lawful verification, fraud prevention, trust and safety, account integrity, regulatory compliance, or other legitimate purposes described in this Privacy Policy.

16. AADHAAR INFORMATION

Where permitted by applicable law, CareHarbor360 may request Aadhaar information for identity verification.

CareHarbor360 will not request Aadhaar information unless it has determined that such collection is lawful and appropriate for the intended purpose.

Where Aadhaar information is collected:

• Collection shall occur only for legitimate verification purposes.

• Users will be informed regarding the purpose of collection.

• Reasonable security measures shall be implemented to protect such information.

• Access shall be limited to authorized personnel and systems.

• Aadhaar information shall not be sold.

• Aadhaar information shall not be used for advertising purposes.

• Aadhaar information shall not be publicly displayed.

• CareHarbor360 may, where operationally feasible, retain only verification status or appropriately masked information instead of retaining complete Aadhaar identifiers.

Where legally required, separate consent may be obtained before processing Aadhaar information.

17. BACKGROUND CHECK INFORMATION

CareHarbor360 does not perform, offer, or broker background checks, reference checks, employment verification, education verification, or professional/licensing verification. The only automated verification CareHarbor360 performs is identity verification (see Section 16), which confirms identity only.

Families are responsible for conducting their own interviews and reference checks before engaging any caregiver or agency found through the platform.

18. PAYMENT INFORMATION

Where payments are supported through CareHarbor360, payment information may include:

• Billing name

• Billing address

• Payment instrument type

• Transaction identifiers

• Payment status

• Refund information

• Subscription information

• Tax information where required

CareHarbor360 does not intentionally store complete payment card numbers where payment processing is performed through certified third-party payment processors.

19. COMMUNICATIONS

Users may communicate through features including:

• Internal messaging

• Customer support

• Email

• SMS

• Push notifications

• Telephone

• Video features (if implemented)

• AI assistants

• Feedback forms

Communications may be retained for legitimate operational purposes including:

• Customer support

• Fraud prevention

• Safety investigations

• Quality assurance

• Service improvement

• Legal compliance

20. USER GENERATED CONTENT

Users may voluntarily upload or publish:

• Reviews

• Ratings

• Comments

• Profile descriptions

• Job descriptions

• Photographs

• Videos

• Certifications

• Resumes

• References

• Availability calendars

• Additional profile content

Users remain responsible for ensuring they possess all rights necessary to upload such content.

Users should avoid uploading confidential information belonging to third parties without appropriate authorization.

21. PHOTOGRAPHS AND MEDIA

Users may voluntarily upload:

• Profile photographs

• Identification photographs

• Certification images

• Resume attachments

• Additional media

Uploaded media may be processed for:

• Profile display

• Identity verification

• Moderation

• Fraud prevention

• Customer support

• Trust and Safety investigations

CareHarbor360 reserves the right to remove media that violates its Terms of Service or Community Standards.

22. DOCUMENT UPLOADS

Users may upload documents supporting their profiles.

Examples include:

• Resume

• Professional certifications

• Employment verification

• Educational qualifications

• Identity documents

• Other supporting documentation

Users should not upload documents containing unnecessary sensitive information where a less sensitive alternative is available.

CareHarbor360 reserves the right to reject documents that are:

• fraudulent,

• misleading,

• altered,

• expired,

• illegible,

• unlawful,

• or otherwise inconsistent with platform requirements.

23. INFORMATION WE REQUEST USERS NOT TO PROVIDE

Unless specifically requested by CareHarbor360 through an authorized process, users should not submit:

• Medical records

• Diagnostic reports

• Laboratory reports

• Imaging reports

• Prescription records

• Hospital discharge summaries

• Insurance claim documentation

• Biometric information unrelated to identity verification

• Banking passwords

• UPI PINs

• OTPs

• Account passwords

• Highly confidential government records

• Information belonging to another person without authorization

If such information is submitted inadvertently, CareHarbor360 may remove or restrict access to it where reasonably practicable.

PART 3

24. INFORMATION COLLECTED AUTOMATICALLY

When users access or use the Services, CareHarbor360 may automatically collect certain technical and operational information necessary to operate, secure, maintain, and improve the platform.

This information may be collected through browser technologies, mobile applications, APIs, servers, cookies, log files, security tools, and similar technologies.

Automatically collected information may include, without limitation:

• Browser type and version

• Operating system

• Device type

• Device model

• Screen resolution

• Language preferences

• Time zone

• Date and time of access

• Internet Protocol (IP) address

• Internet service provider

• Referring website

• Pages viewed

• Features used

• Session duration

• Clickstream data

• Error reports

• Crash reports

• Network performance information

• Device identifiers

• Mobile advertising identifiers (where applicable)

• Push notification tokens

• API request logs

• Security event logs

This information may be used individually or in aggregated form.

25. DEVICE INFORMATION

CareHarbor360 may collect information about devices used to access the Services, including:

• Device manufacturer

• Device model

• Operating system version

• Browser version

• Installed application version

• Language settings

• Accessibility settings

• Time zone

• Screen dimensions

• Unique device identifiers where available

• Network connection information

This information assists with troubleshooting, compatibility, fraud detection, analytics, and platform optimization.

26. LOG FILES

Our servers automatically create logs when users interact with the Services.

Log information may include:

• Login attempts

• Authentication events

• Password reset requests

• Session identifiers

• IP addresses

• Browser information

• Device information

• API requests

• Error messages

• Diagnostic information

• Security alerts

• File uploads

• Download activity

• Administrative actions

• System events

Logs may be retained for operational, security, auditing, fraud prevention, and legal compliance purposes.

27. COOKIES AND SIMILAR TECHNOLOGIES

CareHarbor360 uses cookies and similar technologies to support the operation of the Services.

Cookies may be used to:

• Authenticate users

• Maintain sessions

• Remember preferences

• Improve performance

• Analyze platform usage

• Detect fraud

• Prevent abuse

• Maintain security

• Personalize user experience

• Measure service effectiveness

Cookies may include:

Essential Cookies

Required for platform functionality.

Preference Cookies

Store user-selected preferences.

Security Cookies

Support authentication and fraud prevention.

Analytics Cookies

Measure platform performance and usage trends.

Functional Cookies

Enhance user experience and platform usability.

Users may manage cookies through browser settings; however, disabling certain cookies may affect functionality.

28. IP ADDRESSES

CareHarbor360 may collect Internet Protocol (IP) addresses for purposes including:

• Security

• Fraud prevention

• Abuse detection

• Geographic approximation

• Technical troubleshooting

• Performance monitoring

• Compliance investigations

• Legal obligations

IP addresses are not used to identify individuals except where reasonably necessary for legitimate business, legal, or security purposes.

29. LOCATION INFORMATION

Depending on device settings and user permissions, CareHarbor360 may process location information.

Location information may include:

• Approximate location derived from IP address

• GPS location (where expressly enabled)

• City

• State

• Country

• Time zone

Location information may be used for:

• Matching caregivers with nearby opportunities

• Improving search results

• Fraud prevention

• Security monitoring

• Localized content

• Customer support

Users may disable precise location permissions through device settings, though certain location-dependent features may become unavailable.

30. ANALYTICS

CareHarbor360 may use analytics technologies to better understand how the Services are used.

Analytics may include information regarding:

• Feature usage

• Navigation paths

• User engagement

• Search behavior

• Error frequency

• Device compatibility

• Session duration

• Conversion metrics

• Platform performance

Analytics information may be aggregated or de-identified where appropriate.

CareHarbor360 does not intentionally use analytics to identify individual users except where reasonably necessary for platform security, fraud prevention, or legal compliance.

31. AI INTERACTION DATA

Where CareHarbor360 provides AI-assisted features, the platform may process information submitted to such features.

Examples include:

• Questions submitted to AI assistants

• User prompts

• Responses generated

• Feedback regarding AI responses

• Usage statistics

• Feature improvement information

AI-generated responses may be reviewed or analyzed for:

• Quality assurance

• Improving AI systems

• Security

• Fraud detection

• Abuse prevention

• Customer support

Users should not submit highly confidential information to AI features unless expressly requested for a supported purpose.

AI-generated responses are intended to assist users and should not be relied upon as professional legal, medical, financial, or emergency advice.

32. SECURITY AND FRAUD MONITORING

CareHarbor360 may process information for purposes of protecting users and the platform.

Such processing may include:

• Monitoring suspicious login activity

• Detecting credential stuffing attacks

• Detecting automated account creation

• Identifying spam

• Identifying phishing attempts

• Detecting impersonation

• Detecting fake identities

• Detecting fraudulent reviews

• Identifying unusual payment activity

• Investigating abuse reports

• Investigating Trust & Safety incidents

• Monitoring unauthorized access attempts

• Preserving evidence relating to suspected fraud

Where appropriate, automated tools may assist in identifying potentially suspicious activity. Decisions affecting users may be subject to human review.

33. INFORMATION RECEIVED FROM THIRD PARTIES

CareHarbor360 may receive information from third parties where authorized or necessary to provide the Services.

Such third parties may include:

• Identity verification providers

• Background verification providers

• Payment processors

• Customer support providers

• Communication service providers

• Cloud hosting providers

• Analytics providers

• Security vendors

• Government authorities where legally required

• Law enforcement agencies acting under lawful authority

CareHarbor360 endeavors to process such information only for legitimate purposes consistent with this Privacy Policy.

34. PURPOSES FOR WHICH WE PROCESS PERSONAL INFORMATION

CareHarbor360 may process personal information for purposes including:

• Creating user accounts

• Authenticating users

• Identity verification

• Facilitating connections between caregivers and families

• Managing caregiver profiles

• Managing job postings

• Supporting communications

• Processing payments

• Preventing fraud

• Detecting abuse

• Maintaining platform security

• Improving search results

• Personalizing user experiences

• Conducting analytics

• Improving platform functionality

• Responding to support requests

• Investigating complaints

• Enforcing our Terms of Service

• Protecting children and vulnerable adults

• Responding to legal requests

• Complying with applicable law

• Maintaining business records

• Exercising or defending legal claims

Personal information will not be processed for purposes materially incompatible with those described in this Privacy Policy without providing additional notice where required by applicable law.

35. DATA MINIMIZATION

CareHarbor360 seeks to collect only the personal information reasonably necessary to provide the Services and fulfill legitimate operational, security, and legal purposes.

Where possible, we will:

• Avoid collecting unnecessary information.

• Encourage users not to submit unnecessary sensitive information.

• Limit access to personal information to authorized personnel.

• Periodically review information collected.

• Remove or anonymize information that is no longer reasonably required, subject to applicable legal or operational obligations.

PART 4

36. DISCLOSURE OF PERSONAL INFORMATION

CareHarbor360 recognizes that personal information entrusted to us is confidential and will not be sold to third parties for monetary consideration.

We disclose personal information only where reasonably necessary to operate the Services, fulfill user requests, comply with applicable law, protect the safety and security of users, or otherwise as described in this Privacy Policy.

Where possible, disclosures are limited to the minimum information reasonably necessary for the intended purpose.

37. DISCLOSURE TO OTHER USERS

Certain information submitted by users is intended to be visible to other users to facilitate caregiving relationships.

Examples include:

• Name or preferred display name

• Profile photograph

• Biography

• Skills

• Languages spoken

• Professional certifications

• Employment history

• Availability

• Ratings and reviews

• Experience

• General location (city or region)

• Response rate

• Verification badges

Users control certain profile visibility settings through their account preferences where such settings are available.

CareHarbor360 recommends that users avoid publishing personal information that is unnecessary for obtaining caregiving services, including financial information, government identification numbers, passwords, or sensitive personal information.

38. DISCLOSURE TO SERVICE PROVIDERS

CareHarbor360 may engage trusted third-party service providers to assist in operating the Services.

These providers may perform services including:

• Cloud hosting

• Data storage

• Customer support

• Identity verification

• Payment processing

• Communication delivery

• Email services

• SMS services

• Push notifications

• Analytics

• Fraud detection

• Security monitoring

• Content moderation

• Document storage

• Backup and disaster recovery

Service providers are expected to process personal information only for authorized purposes and subject to appropriate contractual obligations.

39. DISCLOSURE TO IDENTITY VERIFICATION PROVIDERS

Where users choose or are required to complete identity verification, CareHarbor360 may share information with authorized identity verification providers.

Such disclosures may include:

• Name

• Date of birth

• Government-issued identification information

• Verification photographs

• Supporting documentation

Identity verification providers are expected to use such information only for authorized verification purposes.

40. DISCLOSURE TO PAYMENT PROCESSORS

Payment-related information may be shared with authorized payment processors to:

• Process transactions

• Detect fraud

• Process refunds

• Resolve payment disputes

• Comply with financial regulations

CareHarbor360 encourages users to review the privacy policies of payment processors used through the Services.

41. DISCLOSURE REQUIRED BY LAW

CareHarbor360 may disclose personal information where we reasonably believe disclosure is required to:

• Comply with applicable law

• Comply with judicial proceedings

• Respond to lawful government requests

• Respond to lawful requests from regulatory authorities

• Respond to valid court orders

• Respond to subpoenas

• Protect public safety

• Prevent fraud

• Protect children

• Protect vulnerable adults

• Protect CareHarbor360

• Protect users

• Exercise or defend legal rights

Where legally permissible and appropriate, CareHarbor360 may notify affected users prior to disclosure.

42. TRUST & SAFETY INVESTIGATIONS

CareHarbor360 may use or disclose personal information where reasonably necessary to investigate:

• Child safety concerns

• Elder abuse allegations

• Identity theft

• Fraud

• Impersonation

• Harassment

• Threats of violence

• Criminal activity

• Fake reviews

• Fake profiles

• Platform abuse

• Unauthorized account access

• Security incidents

Information may be preserved for evidentiary purposes where reasonably necessary.

43. BUSINESS TRANSFERS

If CareHarbor360 undergoes:

• Merger

• Acquisition

• Investment

• Corporate restructuring

• Asset sale

• Bankruptcy

• Reorganization

personal information may be transferred as part of that transaction, subject to applicable law.

Where required, users will be notified of material changes affecting their personal information.

44. INTERNATIONAL DATA TRANSFERS

CareHarbor360 may utilize service providers or technical infrastructure located outside India.

Where personal information is transferred internationally, CareHarbor360 will take reasonable measures intended to ensure that such transfers occur in accordance with applicable law and with appropriate safeguards.

Users acknowledge that different jurisdictions may have different privacy laws.

45. USER RIGHTS

Subject to applicable law, users may have rights regarding their personal information.

These rights may include the ability to:

• Access personal information.

• Request correction of inaccurate information.

• Request deletion of information where appropriate.

• Update account information.

• Withdraw consent where processing is based on consent.

• Object to certain processing activities where applicable.

• Request information regarding processing.

• Close their account.

Certain requests may be limited where retention is required by law, contractual obligations, fraud prevention, or the protection of legal rights.

46. ACCOUNT MANAGEMENT

Users may update many categories of personal information directly through their account settings.

Users are responsible for maintaining accurate information.

Failure to maintain accurate information may affect the availability or quality of Services.

47. WITHDRAWAL OF CONSENT

Where processing is based upon consent, users may withdraw consent at any time.

Withdrawal of consent does not affect processing that occurred before withdrawal became effective.

Withdrawal of consent may affect the availability of certain Services.

48. MARKETING COMMUNICATIONS

Users may receive communications relating to:

• Platform updates

• Service announcements

• Account notifications

• Security alerts

• Promotional communications

• Newsletters

• Product updates

Users may opt out of promotional communications where applicable.

CareHarbor360 may continue sending communications necessary for account administration, security, legal compliance, or service operation.

49. CHILDREN'S PRIVACY

CareHarbor360 is intended primarily for adults capable of entering legally binding agreements.

The platform is not intended for use by young children as independent account holders.

Parents or legal guardians remain responsible for information they voluntarily submit concerning children for purposes of obtaining caregiving services.

CareHarbor360 requests that users avoid uploading unnecessary personal information regarding children.

50. SECURITY SAFEGUARDS

CareHarbor360 implements administrative, technical, and organizational measures designed to protect personal information.

These measures may include:

• Encryption in transit.

• Encryption of sensitive data at rest where implemented.

• Authentication controls.

• Role-based access controls.

• Logging and monitoring.

• Firewalls.

• Intrusion detection.

• Secure software development practices.

• Regular software updates.

• Access reviews.

• Employee confidentiality obligations.

• Vendor due diligence.

• Backup procedures.

• Disaster recovery planning.

No security measure is completely infallible. Users acknowledge that no method of electronic transmission or storage can be guaranteed to be absolutely secure.

51. DATA RETENTION

CareHarbor360 retains personal information only for as long as reasonably necessary to:

• Provide Services

• Maintain accounts

• Resolve disputes

• Prevent fraud

• Meet legal obligations

• Maintain security

• Enforce agreements

Retention periods may vary depending upon the type of information involved.

Information that is no longer reasonably required may be deleted, anonymized, or securely archived, subject to legal obligations.

52. ACCOUNT CLOSURE

Users may request closure of their accounts.

Account closure does not necessarily result in immediate deletion of all information.

Certain information may be retained where necessary for:

• Legal compliance

• Fraud prevention

• Security investigations

• Financial records

• Tax obligations

• Resolution of disputes

• Enforcement of agreements

53. CHANGES TO THIS PRIVACY POLICY

CareHarbor360 may modify this Privacy Policy periodically.

Material updates may be communicated through:

• Website notices

• Mobile application notifications

• Email

• Account notifications

The revised Privacy Policy becomes effective on the date specified within the updated document.

Continued use of the Services after the effective date constitutes acceptance of the updated Privacy Policy to the extent permitted by applicable law.

54. GRIEVANCE REDRESSAL

Users who have questions, concerns, or complaints regarding this Privacy Policy or CareHarbor360's handling of personal information may contact our designated grievance contact using the information published on our website.

CareHarbor360 will make reasonable efforts to acknowledge and address complaints in accordance with applicable legal requirements and internal procedures.

55. CONTACT US

Privacy-related inquiries may be directed to:

CareHarbor360 Privacy Office
CareHarbor360 Private Limited

Email: support@careharbor360.com

Website: www.careharbor360.com

Registered Office: D-No 11-941, Post Office Arvinda Nagar, Anantapur, Ananthapur, Andhra Pradesh 515001, India

56. ENTIRE PRIVACY POLICY

This Privacy Policy constitutes the complete Privacy Policy governing the processing of personal information by CareHarbor360 unless supplemented by a service-specific privacy notice.

If any provision of this Privacy Policy is determined to be invalid or unenforceable under applicable law, the remaining provisions shall continue in full force and effect.